Refund policy

Return & Exchange Policy

At Zeid Beauty, we want you to feel confident shopping with us. Please read our return and exchange policy carefully.

Eligibility

• Requests must be made within 7 days of receiving your order

• Items must be unused, undamaged, and in original packaging

• Proof of purchase is required

Exchanges

• Exchanges are accepted within 7 days

• If the exchange is due to a change of mind, delivery charges are covered by the customer

• If the item is defective or damaged, Zeid Beauty will cover delivery costs

Defective or Damaged Items

If you receive an item that is defective or damaged:

• You may choose either a replacement or a refund

• The issue must be reported within 48 hours of delivery

• Clear photos or videos may be requested to confirm the issue

• Once approved, Zeid Beauty will cover all delivery charges

Non-Returnable Items

• Used items

• Items damaged due to misuse

• Items returned outside the 7-day period

Refunds

• Refunds are only issued for confirmed defective or damaged items

• Approved refunds will be processed using the same payment method when applicable

How to Request a Return or Exchange

Please contact us at hello@zeidbeauty.com with your order number and details of the request.